FAQs

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Each show varies in length. Usually, most musicals will run for about two hours and 30 minutes. To find the run the length of a specific show, you are welcome to call the theatre on the day of the show. 

Doors open approximately 60 minutes before the start of the show. Please note, this time may change without notice. Please call the Box Office for additional information. 

Every patron of the theatre needs to have a ticket, no matter what the age. Having a child sitting on your lap may be very distracting to patrons sitting near you. It could also hinder the view of the patrons sitting behind you. 

Dress at the theatre varies by event, but generally, casual to dressy casual seems to be the standard attire. 

Unfortunately, since that is a third party ticket seller, we are not able to assist. The only authorized ticket outlets are Theater Box Offices and Ticketmaster. We encourage you to only purchase from either of these outlets. 

We recommend that guests arrive at least 45 minutes prior to the event start time and bring only essential items into the venue. 

Camera policies for professional productions

Video recording devices are strictly prohibited during all professional productions inside Hershey Entertainment venues.  Simple cameras for personal use may be brought into the venue, as long as the following guidelines are adhered to:

• Simple cameras are defined as still photograph cameras that do not have detachable lenses or cameras with an attached lens of less than 2.5" x 3.0".
• Cell phone cameras are permitted. However, video recording using a cell phone camera is not allowed.
• Tripods and monopods are prohibited.
• Please be courteous to those guests around you when taking pictures.
• Cameras and cases are subject to search upon entering the venue.

The official camera policy may be modified based upon the requests of artists/performers. On show days, the camera policy will be advertised on signs at the entrances to the venue.  

Recording of Events

Unauthorized filming, video or audio taping, photographs, records, and all other depictions of venues and events are prohibited.

Selfie Sticks

The use of photo arms, more commonly known as "Selfie-Sticks," is strictly prohibited at all events, including concerts, sporting events, and family shows at all Hershey Entertainment operated venues to ensure the safety of our guests. We encourage you to keep all Selfie-Sticks locked securely in your vehicle. Guests that do not comply with this policy may be subject to dismissal without refund.