FAQ

• How long is the show?
  Swan Lake: Act I – 62 minutes Intermission – 20 minutes Act II – 46 minutes Total duration: ~2 hours and 8 minutes The Nutcracker: Act I – 50 minutes Intermission – 20 minutes Act II – 50 minutes Total duration: ~2 hours The Sleeping Beauty: Act I – 59 minutes Intermission – 20 minutes Act II – 51 minutes Total duration: ~2 hours and 10 minutes
• When do doors open?
  Building lobbies typically open 1 hour before showtime. Seating areas usually open 30 minutes before the performance begins. Please note that exact times may vary by venue. We recommend checking the venue’s website for confirmation.
• How do I purchase tickets?
  Tickets are sold via local theatre box offices or official ticketing providers such as Ticketmaster. To find your city, [click here], select your state and performance, then click "Buy Tickets" to be redirected to the appropriate platform.
• Can I purchase tickets in advance at the box office?
  Yes. Buying tickets directly at the box office often helps you avoid online service fees. Check the event page for box office hours.
• Can I buy tickets at the door?
  If tickets are still available on the day of the show, you can purchase them at the venue. Many performances sell out in advance, so we recommend booking early. Most box offices open 30 minutes before showtime.
• Are promo codes or discounts available?
  Promo codes are shared with partner dance studios participating in the We Dance Program. Are you interested in becoming a Host Studio? Contact us: https://classicalarts.net/contacts/ Depending on the venue, group discounts (10+ and 20+), student, senior, military, and children’s discounts may be available. Please check the event page or the box office for eligibility and ID requirements. https://classicalarts.net/auditions-information/
• Can I get a refund or exchange?
  Tickets are non-refundable and non-exchangeable per venue policy. Refunds are typically issued only in the case of performance cancellation.
• Is there a recommended age?
  Performances are generally recommended for children aged 3 and older. Venue-specific age policies may apply, so check the event page or contact the venue directly.
• Does my child need a ticket?
  Yes. All guests, regardless of age, must have a ticket. Children’s discounts are available via the ticketing platform. Some venues have specific policies regarding "babes in arms"; please check the venue’s website or call their box office for confirmation.
• Dress Code
  There is no formal dress code. However, we encourage business casual or smart casual attire to reflect the occasion. Comfortable yet respectful clothing is ideal.
• Bag Policy
  Bag sizes and security policies vary by venue. Please refer to the theatre’s website for up-to-date details.
• Music
  Classical Arts Entertainment presents shows featuring live orchestras or professionally mastered recordings, depending on the event. If live music is scheduled, this will be noted on the event’s landing page. Our professional music directors and engineers curate all music to ensure an exceptional experience.
• Food & Beverages
  Food and drink policies differ by venue. For information about concessions and outside food, please check the theatre's website.
• Photo & Video Policy
  Photos may be taken in the lobby or during the curtain call. We encourage sharing with #ClassicalArtsEntertainment. During the performance: – Photography, videography, and the use of flash are strictly prohibited. – Flash can pose a serious safety risk to performers. – Please silence all devices before entering the auditorium.
• Understanding the Story
  Access our Digital Playbills via QR codes in the lobby or on our website. Each playbill includes a story synopsis, act breakdown, and cast information to help you easily follow the performance.
• Intermission Experience
  Each show includes a 20-minute intermission, during which you can: – Visit concession stands for snacks and beverages – Browse merchandise and souvenirs – Take a professional photo with a character and scenic backdrop Printed photocopies will be available at the venue. If you miss yours, check with the box office or submit a request via our form. https://classicalarts.net/contacts/
• Merchandise & Payment
  Merchandise and photo booths open 1 hour before the performance and remain open through intermission only. Please note: – All Classical Arts booths are cashless – credit/debit cards only – Some venue concessions or parking may require cash, so bringing both is advised
• Late Arrival Policy
  Late arrivals will be seated at an appropriate break to avoid disrupting the performance. Please allow extra travel time so you can arrive early and enjoy the whole experience.
• Is accessible seating available?
  Yes, most venues offer seating for guests with disabilities and assistive listening devices. Please check with your venue in advance to arrange accommodations.